(Own retention. Own revenue. This is not a Customer Success role.)

About Ground

<aside> 💡 What we do: Ground is an AI-enabled platform that uncovers untapped revenue for next-gen consumer companies. We’re creating an ecosystem that reshapes how businesses grow and scale. At Ground, we are reimagining and building the future of growth for the next million consumer businesses changing the world.

From the tools, community, and resources needed to help businesses around the world achieve their visions at scale, Ground powers the experiential consumer. From services, experiences, to product businesses, Ground serves 100+ companies processing over 4 billion data points monthly, in order to add new customers, convert bounced visitors, and predict next purchases for hyper retention.

Who we are: We’re supported by great customers and investors, having raised from world class investors such as Techstars, Ulu Ventures, Female Founders Fund, Transpose Platform, and amazing angels who have built and backed many unicorns.

Our Mission: Elevating businesses worldwide by uncovering their hidden potential

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⚠️ Read this before applying

This is not a traditional Customer Success role.

You will not be only:

• managing relationships
• running check-ins
• tracking NPS

You will be owning revenue and retention outcomes for customers.

If you are looking for:

• clear instructions
• defined scope
• a predictable, low-pressure role

This is not for you.

If you want to:

• operate like a founder inside customer accounts
• drive measurable revenue impact
• take full ownership of outcomes (good or bad)

Keep reading.

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What you will do

You are responsible for ensuring every customer generates meaningful, sustained revenue through Ground.

You operate as the owner of outcomes across your accounts — combining strategic thinking, strong customer relationships, and decisive execution.

This requires you to:

• Own revenue and retention outcomes across your portfolio
• Translate insights (from data, customers, and internal teams) into clear actions
• Prioritize what matters most to drive impact — and execute quickly
• Build strong relationships to influence customer decisions and drive outcomes
• Influence and guide customers on how to grow using Ground
• Intervene early when performance drops and drive recovery
• Orchestrate internally (product, engineering, COM) to unlock more impact

You are not the person identifying every issue. You are the person ensuring issues get solved and outcomes improve. You are not measured by activity. You are measured by outcomes.

🚀 Your job is to make churn irrational.

How you operate

• You focus on outcomes, not activities
• You prioritize ruthlessly and act quickly