About Ground

<aside> 💡 What we do: Ground is an AI-enabled platform that uncovers untapped revenue for next-gen consumer companies. We’re creating an ecosystem that reshapes how businesses grow and scale. At Ground, we are reimagining and building the future of growth for the next million consumer businesses changing the world.

From the tools, community, and resources needed to help businesses around the world achieve their visions at scale, Ground powers the experiential consumer. From services, experiences, to product businesses, Ground serves 100+ companies processing over 4 billion data points monthly, in order to add new customers, convert bounced visitors, and predict next purchases for hyper retention.

Who we are: We’re supported by great customers and investors, having raised from world class investors such as Techstars, Ulu Ventures, Female Founders Fund, Transpose Platform, and amazing angels who have built and backed many unicorns.

Our Mission: Elevating businesses worldwide by uncovering their hidden potential

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What will you do?

Get ready to dive into a fast-paced, high-energy role where you’ll take the lead on our relationships with strategic clients, driving success with a mix of consultative expertise and data-driven insights. From the first handshake to long-term partnership, you’ll own the entire customer journey, ensuring their goals are met and exceeded. Collaborating closely with our Sales, Marketing, and Product teams, you’ll be at the forefront of maximizing client value while fueling our growth and retention efforts.

As a CSM, you’ll own revenue and renewal forecasting, develop and execute strategic account plans, and identify opportunities that align with our product and growth strategies.

You’ll enjoy the freedom and autonomy to tackle both technical challenges and strategic opportunities head-on, all while representing Ground at exciting in-person meetings, industry events, and fun-filled happy hours. If you’re passionate about making a tangible impact in a dynamic environment, this role is your chance to shine!

Key Responsibilities

• Build trust and cement relationships with customers - Become an extension to their teams
• Be the voice of the customer - Influence Ground’s product
• Be proactive with customer to ensure retention and identify new areas of growth
• Help onboard customers
• Drive Product Adoption & Customer Success Metrics
• Collaborate cross-functionally to drive company’s goals
• Help build a world-class customer success program

What you should have

• Strong work ethic, resilience, and humble eagerness to learn
• 3+ years of experience in customer success, account management, or a related customer-facing role, with a track record of leadership. Previous experience at fast growth early stage startup preferred.
• Previous experience working with tools such as commerce platforms such as Shopify, Klaviyo, and Attentive.
• Excellent communication, interpersonal, and relationship-building skills, with a passion for customer advocacy
• Experience with CRM systems, customer success platforms, etc.and a willingness to implement new tools as needed.